What are customer service personnel responsible for?
Functions
The customer service team is essential to ensure customer satisfaction and reinforce the corporate image. Its main tasks are based on:
- Inquiry management: answering customer questions and resolving customer issues quickly and effectively to ensure a positive experience with every interaction.
- Complaint resolution: respond to customer complaints and grievances. Seek solutions that balance the interests of the customer and the company.
- Multichannel support: serving customers through different channels, such as telephone, chat, email or social networks, ensuring continuous and quality service.
- Customer loyalty: implement strategies to retain customers by personalizing service and building long-term relationships.
Knowing what customer service functions are essential before hiring a customer service professional.
How to select a good customer service professional?
Characterization
HARD SKILLS
The ideal customer service professional should have the technical skills to effectively manage customer inquiries and issues. Hard skills include the use of customer care software (CRM), the ability to manage multiple tasks and the ability to analyze customer interaction data.
SOFT SKILLS
Interpersonal skills are basic in a customer service profile. Soft skills such as empathy, effective communication skills, conflict resolution and the ability to work under pressure are key for professionals to stand out in their field.
Characteristics of an ideal customer service profile
Personality
Taking into account the candidate’s personality in customer service is crucial, as their personal characteristics complement their hard and soft skills.
- Openness: ability to adapt to new situations and to accept different perspectives, which allows us to offer a more personalized and flexible service.
- Responsibility: commitment to quality of service and timeliness in problem solving, ensuring that each task is handled effectively and professionally.
- Extraversion: ability to interact proactively and positively with customers, maintaining an approachable and enthusiastic attitude in every contact.
Find your customer service personnel
How to search?
If you want to ensure an effective and objective selection process without having to spend hours and hours reviewing resumes, choose to rely on AI talent assessment from our team of consultants.
Discover our AI-based platform The Wise Seeker.
We measure talent in an objective, efficient and transformative way.
Are you a customer service professional looking for a job?
Job offers
If you want to access the customer service job offers published on our platform, enter The Wise Seeker and validate your talent. Inside you will find offers that match your profile, such as these.
Improve your customer service skills
Training offer
Would you like to optimize your profile and qualify for better positions? Find out how to enhance your skills with specialized training for customer service profiles.
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